Thursday, August 17: 9:00am - 10:30am EST
An overview of the Lilly IT Knowledge Management program
Elanco IT Colleagues –
I am excited to share a training opportunity for our Elanco IT Teams to learn more about Knowledge Management! Kevin Janowicz (Elanco alum and current Service Integration Process Lead for Knowledge Management) will be traveling to Elanco to present on new initiatives in the Knowledge Management space. Please take advantage of this opportunity!
Agenda
9:00 - 10:00 AM EST: Training session
? New Principles
? Shift-left: Self-serve knowledge
? What’s the vision for the future for other channels of support (e.g., chat and self-serve knowledge)
10:00 - 10:30 AM EST: Q&A
Thank you,
Annie (Grayless) Hopper
Associate Consultant-IT-Quality, IT Compliance and Operations
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Thursday, August 17: 9:00am - 10:30am EST
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Conference ID: 67411349