ETS Intro – Mike Henry
2 Weeks has flown by with most of my focus on our Budget and Recruitment. As we evolve, so does our operating model. Every day is a fresh challenge and often a new piece of information appears that we didn’t know before changes everything. Keeps it exciting… I hope to have some announcements soon covering additional roles in ETS that have been appointed to help us transition as well as move towards our future state operating model.
As well as reading the general updates from the workstreams, I think it is valuable for us to start answering some of the questions we get in. Whilst there is not a good channel for this right now, as we hear them, we will look to answer them Q&A style through our bi-weekly communication. You can submit questions through email to Jo (joss_joanna@elanco.com) while we work to get our collaboration engine going.
Enjoy the updates and please do contact us if you have further questions or want us to focus in different areas
Q&A - All
Q. What are the site rollout plans?
A. We are continuing to work on detailed site rollout plans. We are focusing on getting the design of the foundational services in place and the site cutover scheduling finalised first and will then initiate detailed site-by-site rollout and cutover planning.
Q. Program high-level timelines and major events
A. We have a Transition plan that is readily available, and you can find here. We’re planning on producing a more granular plan and sharing this in due course.
Q. What do I need to prepare for now?
A. Prepare for change! I know it seems like nothing is happening and we have tried not to bore people too much with some of the details around Networking, DevOps tooling, Cloud hosting preparation. The biggest change will come as we finalise our end-user computing and collaboration tools and look to roll these out. We will need your help to prepare your business partners for the change and then to help with the training and rollout itself.
Q. What do I do when I have an Issue? Do I call the Helpdesk still? Will this change?
A. You should continue to call the Lilly Helpdesk for all support. Even when we onboard our Helpdesk and operational support provider (MSP), we will focus on the customer experience and continue to provide 1 number to call for Helpdesk and let our processes manage where and how that call gets routed to the right place in the background.
Q. How will the future look different to me?
A. We’re really focused on End User Experience. We’re hoping that by putting the user at the heart of what we do, we can improve the service our customers receive and the selection of tools which they work with. We’re still finalising the EUX design (we will be sharing it here shortly) but here are some of the ideas we’ve considered: There will be new endpoints – laptops and mobile devices (we’re picking these out now). We will be Windows 10 with the O365 suite. We’re trying to simplify the meeting room experience and there will be a new set of collaboration tools – Microsoft Teams in conjunction with other tools. In three words, we’re looking for Simple, Easy and Stable technology
Q. How to I procure IT equipment as Lilly is saying they cannot do this anymore?
A. We realise there is an issue in some countries where the companies are already legally separated and there are no IT staff present to procure locally. We are working through the Stallion process to get an answer and the way forward here for those issues. In the meantime, please work through your current Local IT contacts who should have the right knowledge to support you or to route the issue to the correct place.
Network Services - Paul Graham
The site visit to Speke by our CTO, Matt Bull, our implementation partners, WWT, and ETS went well this week. We were hosted by Tom Seaman, Dave Blumenow and Andy Mellors who set aside 2 days from their busy schedules and enabled us to meet with their teams on-site and to understand the IT and Infrastructure systems in great detail and, therefore begin to map out the dependencies for the cutover at this complex and critical site. Given that Speke encompasses almost all types of user persona in one location, this level of collaboration will be essential in shaping the successful transition plans across the business.
The first of the Network and Colocation High-Level Design reviews will take place this week, allowing us to peer-review within the ETS team and then consult widely on the suitability of the plans. Alongside this, we will review the first draft of the new IP addressing scheme for Elanco, which will be important for us over the medium term as we remove the well-known “40.” IP range owned by Lilly.
Our lab environment is ready! We can now start to test real-world scenarios of everything from compute workloads for our Private Cloud through to infrastructure failure evaluations. There will be a number of overview sessions taking place next week and we will be looking forward handing this over to our colleagues.
Collaboration and Workplace Services - Jo Joss
We’re finishing our last checks to make sure we’ve met all the collaboration requirements, and our colleagues at WWT are bringing everything together into a final deliverable. In the next two weeks we should have the high-level designs for the minimum viable build of collaboration, including integration and deployment. This will include a design of the audio, video and web conferencing tools, business social media, team instant messaging and document collaboration tools. We’ll be dipping into telephony, excluding call centres for now. After this design, the focus will shift onto fax and print.
We’ve finished scoping the High-Level designs for End User Compute and Mobility. This work stream will now include:
- Hardware recommendations
- What the different builds will look like
- How applications will be delivered
- How devices will be managed
- Considering any virtualization options which might be needed
Stay tuned for updates!
Productivity - Tom Burton
The main question we’re trying to answer over the coming weeks is: “How could we migrate our O365 stuff (email, calendar, teams, onedrive etc.) over to a NEW Elanco instance?” This is a complex topic. We have a workshop on Friday 22 February with Microsoft and Lilly to begin these conversations. The following week, we have dedicated time with Microsoft to continue this conversation. In parallel, procurement activities are continuing with Microsoft, which will determine which O365 products we will have in our future.
Service Management – Ben Nuthak
This week we evaluated a number of potential MSP RFIs for Service Desk support. We are nearing completion of the formal RFP build to then submit for both the ServiceDesk MSP as well as the ServiceNow Platform and IT Service Management support MSP.
In parallel we are finalizing a communication deck to give the broader IT group a clear picture of the various changes coming to our user experience, support structure, and architecture as we phase out of Lilly’s ServiceNow instance. Please expect additional communications in the coming weeks with details about the transition.
Lastly, we encourage the broader IT organization to begin thinking about the following questions. In the near future we will produce a kickoff draft and encourage all to weight in:
- What questions do you need ServiceNow to answer? (Customer Satisfaction, Assets, Cost, Efficiency, Efficacy, Compliance?)
- If you own the origin of the data needed to answer any of the above - are you setting yourself up to ensure its accuracy?
These answers will give us a solid understanding of the depth and breadth of our CMDB and process oversight requirements as we head into MSP evaluations and implementation planning in the coming months
European Manufacturing Sites Update – Andy Mellors
Over the last couple of weeks, we have been busy reviewing the first round of submissions from our potential new service partners that will support Elanco’ future IT ServiceDesk, Device Management and Infrastructure Operations, this work will continue as we short list the group and move forward on the detailed RFP’s and Scope of Works.
In Parallel we have hosted a 2x day workshop at Speke with WWT (World Wide Technologies), CTO Matt Bull and our New Chief Network Architect Paul Graham. This workshop included a Site Tour, meetings with our Site Leadership Team and General Manager, face to face Interviews with over 40x key individuals from Engineering, Process Automation, M&Q IT, Scientist form TS/MS, Quality Assurance, QC Labs, Lean Change Team, Biotech, Fermentation, Productions Leaders and SAP Data Stewards – to further Improve WWT’ understanding of our Manufacturing Operations.
Alongside this Myself, Matt, Paul, WWT, SME’s from Infrastructure, M&Q and Process Automation, spent a full day on a deep dive look at our overall Infrastructure, WAN, Network L4 and S95, VM/Storage and how these specifically interconnect into our production systems.
This meeting will be one of many as we start to look at the manufacturing sites in detail and will help with the future design and implementation plans for all the manufacturing sites.
Commercial EMEA – J�rgen Lang
7 countries with ongoing Real Estate and IT activities on track and to be transitioned within the next 3 months. Phase 1 of 5 transition countries successfully completed. 9 countries in planning for Q3 and Q4 2019
Laying out the ETS Roadmap 2019 requires enormous flexibility to match Real Estate and business requirements. Finance and purchasing processes for the new locations still require adaption to ensure in time hardware delivery.