ETS Transition Update

Only got a minute? Here’s what you need to know from ETS:

1. Our Elanco Lab is fully built out, we are just waiting for the go ahead from Infosec to get users moved into the environment 
2. We made a key commitment with Lilly to pursue a phased Microsoft tenant migration approach. 
3. The new employee portal will go live to 6300 employees and contractors on November 1, 2019. 

Another crazy 4 weeks have flown by filled with workshops, customer testing, vendor meetings, design u-turns - and yes, the inevitable discovery of a gap or two - but met with the same engagement and enthusiasm we have come to expect from Elanco IT.  There’s a saying (which I may be making up here) that disagreements form when people care about the outcome.  That’s important here; we must continue to have robust conversations and be open, honest and transparent about what we think if we are to build the right future for Elanco IT.  I’ve been part of many of these conversations and seen the key is that people must be willing to listen to others and not assume they are right, whilst balancing the courage of their conviction.  From what I’ve seen, we’ve got a lot of courage, expertise and people do care.  It makes you proud to be part of Elanco  

So, please read the updates and utilise the many channels to interact with ETS and have your say.  If you don’t say it directly to us, we can’t possibly know what you are thinking and include your opinion in our decisions - so be courageous and let us know what you think!  

As always, we hope you enjoy the update and please don’t be shy asking us any questions or feedback on the ETS – Ask Us Anything Teams channel.  

Your ETS Friends 

Network – Paul Graham

• We have spent the last 2 weeks carrying out detailed site surveys and planning exercises in Wusi, China, West Ryde & Yarrandoo, Australia.  We were welcomed by Wu in China, Gary in West Ryde and Gio & Vivek in Yarrandoo; we are sincerely grateful for the hospitality and time that they extended to us.   

• The visits were made all the easier by the excellent on-site knowledge, which has allowed us to create detailed cutover plans for Wusi and Yarrandoo.  We will continue to work with Gary and the Lead Team in West Ryde as the real estate plans take shape. 

• Our new Apple Business Manager account has been set up allowing us to begin testing on our mobile management and provision services 

Service Management - Ben Nuthak

• The new employee portal will go live to 6300 employees and contractors on November 1, 2019.  

• People will transition to the new IT Helpdesk when they receive their new Elanco device (laptop, cell phone, etc).  

• Lilly and Elanco have aligned on the details of this Service Management and Helpdesk transition to provide the most efficient and user-friendly transition for the end users.  

• Before end users are transitioned to the new Helpdesk, the Employee Portal will display the Lilly Helpdesk call number and will automatically forward Incidents and Lilly Requests to the Lilly ServiceNow portal and Lilly Helpdesk. 

Cloud - Calum Bell

• Our Elanco Lab is now fully built and documented; we are just working with our friends in InfoSec to gain sign-off before bringing users into the environment. Please fill out this form to be registered once we go live! 

• We are progressing with our mostly automated deployment of the Cloud environment, working closely with Quality to validate our designs 

Identity - Calum Bell

• We have almost completed our metadata mapping exercise between our Master Identity Management Solution, Lilly’s HRSAD and our own Workday environment 

• We are taking our finalised RSA & AD Designs through our Architecture Review Board 

• With the tenant migration direction having been set (in principle), we are now able to work on clearer communications to application owners representing how authentication will work in our new world and the expectations of Groups/roles. 

 
Workplace Services - Jo Joss/Adam Fussey

• Vendor selection for our Managed Service partner continues with several multi-hour, line-by-line detailed reviews of the SOW and commercial negotiations. 

• We’re currently preparing to run some tests and POCs for using Zoom as a solution for digital signage and as a platform for large meetings 

• Laptop device selection work is also ongoing, we’re looking to provide a selection of devices to meet most business requirements and give users some degree of choice.